Menu
Support

Frequently Asked Questions

Find Answers

Common questions about our services, processes and how we work with clients.

General Questions

What services does Noventra Advisory Global provide?

We specialise in three core areas: Tax Dispute Resolution (audits, objections, appeals), Transfer Pricing (documentation, benchmarking, policy development), and Tax Planning (compliance, deferred tax, IFRS provisions, year-round advisory). We also offer fixed-fee filing services for individuals and businesses.

Where is Noventra located?

Our office is at Crescent Business Centre, Nairobi, Kenya. We serve clients across Africa and internationally through our digital client portal and virtual consultation capabilities.

What are your working hours?

Monday–Friday: 08:00–17:00; Saturday: 08:00–12:30; Sunday: Closed (EAT).

How do I request a consultation?

You can reach us via email at admin@noventraadvisoryglobal.com, through the contact form on our Contact page, or by clicking "Start Filing Now" for filing-specific enquiries.

Tax Dispute Resolution

When should I engage a tax dispute specialist?

As soon as you receive a KRA audit notification, tax assessment, or intention to audit letter. Early engagement preserves your rights, ensures proper documentation, and often leads to more favourable outcomes.

What is the objection and appeals process in Kenya?

After a tax assessment, you have 30 days to file a Notice of Objection with KRA. If unresolved, you can appeal to the Tax Appeals Tribunal within 30 days of KRA's decision. Further appeals go to the High Court. We guide you through each stage.

Can you represent me before KRA and the Tax Appeals Tribunal?

Yes. Our team includes authorised tax agents who can represent you in all KRA proceedings and before the Tax Appeals Tribunal.

Transfer Pricing

Does my business need transfer pricing documentation?

If you have cross-border related-party transactions (with parent companies, subsidiaries, affiliates) and your annual turnover exceeds KES 500 million, Kenyan law requires you to prepare and maintain transfer pricing documentation (local and master files).

What is a benchmarking study?

A benchmarking study compares your intercompany transaction terms (pricing, margins, royalties) against comparable independent transactions to demonstrate arm's length compliance. We use global databases (e.g., S&P Capital IQ, Orbis) for this analysis.

What are the penalties for non-compliance?

KRA can impose penalties up to 100% of the tax adjustment, plus interest. Late filing of documentation attracts separate penalties. Proactive compliance is significantly more cost-effective.

Tax Planning

What does tax planning include?

Our tax planning covers tax computations and return filing, deferred tax schedules, review of IFRS-compliant tax provisions, planning for deductions and reliefs, and year-round advisory support to optimise your tax position legally.

Is tax planning only for large companies?

No. We assist entrepreneurs, professionals, high-net-worth individuals, SMEs, and multinationals. Any entity with tax obligations benefits from proactive planning to reduce liabilities and avoid surprises.

How often should I review my tax strategy?

At minimum annually, and whenever there are significant business changes (new markets, restructuring, regulatory changes, financing events). We provide ongoing monitoring as part of our advisory retainer.

Filing Services

What filing packages do you offer?

Individual Tax Filing (KES 3,000) — for employed individuals, sole traders, freelancers. Business Tax Filing (KES 10,000) — for companies, partnerships, LLPs. Both include dedicated advisor support and iTax acknowledgement within 48 hours.

What documents do I need to provide?

For individuals: P9 form, business/rental income records, WHT certificates, eTIMS data. For companies: audited accounts, VAT & PAYE records, director remuneration details, transfer pricing documentation (if applicable).

How do I start the filing process?

Click "Start Filing Now" on our homepage or visit the signup page to create an account. Our team will guide you through document collection and submission.

Client Portal & Billing

What features are available in the client portal?

Personalised dashboard, secure document exchange, transfer pricing and tax tools, real-time compliance alerts, and direct access to your advisory team.

How are your fees structured?

Filing services are fixed-fee. Advisory engagements are typically scoped and quoted upfront based on complexity. We provide transparent estimates before any work begins.

What payment methods do you accept?

We accept bank transfer, M-Pesa, and card payments via Pesapal. Payment details are provided upon engagement confirmation.

Didn't Find Your Answer?

Our team is ready to help with any specific questions about your tax situation. Reach out for a personalised consultation.

Contact Us

Noventra Advisory Global Limited. We turn complexity in tax, finance and strategy into clarity and growth.